Client Service Representative – Business Works Central Alberta (BWCA) Red Deer, AB

At ETHOS, our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

Do you have strong administrative skills and a passion for people? We are seeking a dynamic and versatile Client Services Representative (CSR) to provide support for our Business Works Central Alberta (BWCA) program in our Red Deer location.

Reporting to the Program Manager, the Client Service Representative plays a key role as the first point of contact for the Business Works Central Alberta (BWCA) program. The successful candidate will respond to inquiries from the public, provide registration services to participants, and book intake appointments. The Client Service Representative also works with the BWCA program team to support the tracking of participant progress, administering contracts, ensuring weekly financial allocations are processed, and other admin tasks as required.

Essential Qualifications and Required Skills:

· Post-secondary education with a Diploma in Human Services, Administration, or a related combination of education, training, and experience

· Proficiency in Microsoft Office applications – Word, Excel, and Outlook; experience using database applications considered an asset

· Experience using social media platforms at the organizational level is considered an asset

· Experience working online in a virtual setting using Microsoft Teams and Zoom

· Strong communication skills, both verbal and written

· Demonstrated ability to exercise good judgment, tact, and respect for confidentiality

· Clear criminal record check is required as a condition of employment

ETHOS is a Learning Organization. We encourage continuous learning and growth, offering ongoing professional development and Learning and Development Plans that financially assist our staff in continuing their education. We offer above-average leave and sick day coverage, a Health Spending Account, mental health strategies that include a paid days off to focus on you, and a Wellness Account to use towards Health, Fitness, and Wellness.