Client Services Representative – WorkBC – Duncan, BC

At ETHOS, our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

As a Client Service Representative (CSR) at ETHOS, you are the first warm smile and the helping hand our clients experience as they enter the WorkBC Resource Centre. In this role, we are looking for someone who has a passion for people, strong administrative skills, and a hunger to continue to learn and grow. Does this sound like you? If so, we would love to hear from you!

The CSR is the first point of contact for all who access WorkBC Services by phone, email, online, fax, or mail. By maintaining a welcoming reception area in the Duncan WorkBC Resource Centre, the CSR’s main priorities are to provide program awareness and assist all onsite, offsite, and online job seekers requesting help to access information and services (including WorkBC Centre registration), and service referrals. In addition, the CSR will support the Client Services Team by contacting clients to remind them of appointments and workshops, preparing client supports and resources, and providing clerical and administrative support.

Essential Qualifications and Required Skills:

· Post-secondary education with a Diploma in Human Services, Administration, or a related combination of education, training, and experience

· Proficiency in Microsoft Office applications – Word, Excel, and Outlook; experience using database applications considered an asset

· Experience using social media platforms at the organizational level is considered an asset

· Experience working online in a virtual setting using Microsoft Teams and Zoom

· Strong communication skills, both verbal and written

· Demonstrated ability to exercise good judgment, tact, and respect for confidentiality

· Clear criminal record check is required as a condition of employment

This position is on an as‑needed basis to provide coverage during staff holidays, sick days, and other temporary absences.

We thank all applicants for their interest in ETHOS Career Management Group Ltd.

Only short-listed candidates will be contacted.