Qmunityworks (QW) Employment Counsellor

Statement of Qualifications & Job Description
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  • Relevant Post-Secondary education in Counselling, Education, Social Work, Psychology or a related field, or equivalent combination of experience and education. Preference for Bachelor’s Degree in Human Services
  • Training in Employment Counselling theories and processes and career assessment tools


  • 3 to 5 years’ experience working with diverse participant groups, including the LGBTQ2S+ community
  • Extensive experience working with online applications
  • Successful experience in counselling participants with career planning, vocational selection, job search, identifying and overcoming barriers to employment, and personal and career management
  • Coaching and mentoring clients with multiple barriers to employment
  • Experience and existing contacts with the employer community


Personal Suitability:

  1. Shows respect for diversity and ability to work effectively and productively with diverse clientele
  2. Contributes as a team player and takes initiative
  3. Maintains comfort with change and learning; demonstrates a commitment to professional development
  4. Possesses an awareness of one’s own capabilities and understanding of when to draw upon others’ expertise
  5. Demonstrates a positive attitude and professional conduct

Abilities and Skills:

Ability to:

  1. Conduct participant intake interviews to determine program suitability
  2. Assist participants in developing realistic career goals and action plans
  3. Understand when and where to refer participants for further assistance to complete their Training Plans, as well as referrals to resources for participants with barriers
  4. Demonstrate proficiency in the use of Word, Excel, Outlook and Internet applications
  5. Conduct weekly one-to-one employment counselling sessions as well as unscheduled sessions with program participants
  6. Make appropriate post-program referrals
  7. Schedule speakers
  8. Conduct ongoing labour market research
  9. Consult with the Program Manager regarding matters of concern
  10. Manage multiple responsibilities and work cooperatively in a team environment
  11. Utilize highly developed oral and written communication skills
  12. Handle confidential information with discretion and adhere to professional guidelines
  13. Develop productive interactions with clients and assist individuals/groups towards self-understanding, self-development, work search strategies and career planning
  14. Work effectively under pressure in in a fast-paced environment.
  15. Adapt to new technology in a continuously improving and changing work environment
  16. Solid administrative skills and demonstrated use of Microsoft Office (Word, Excel, Outlook), various web browsers, Internet networks, on-line employment tools and webinar technologies

Knowledge of:

  1. Job Search Strategies, current employment trends and labour market information
  2. In-depth knowledge of how to conduct LMI research, job search resources, online employment tools to help participants conduct a self-directed job search
  3. Knowledge of digital skills credentials and accreditation, employment pathways and transferable career choices
  4. Adult learning principles and facilitation of interactive group workshops
  5. Thorough knowledge of local and community employment and education-related programs and services
  6. Participant population to be served and sensitivity to their issues
  7. How to access local labour markets, government programs, services and networks of community resources
  8. Teaching and motivational skills
  9. MBTI, Personality Dimensions, Survivability and Strong assessment.
  10. Canadian Standards and Guidelines for Career Practitioners


Reports to:  QW Program Manager

As a member of the Participant Services Team, the QmunityWORKS Employment Counsellor provides employment and career coaching to participants. This interactive platform allows eligible participants on Vancouver Island to navigate through self-directed modules, providing them with Online and Professional Job Search skills, Professional Communication skills and online Employer events. Participant support is provided live and online through group debrief sessions, one-on-one video meetings and email. This role demands high levels of communication skills and a strong understanding of barriers facing members of the LGBTQ2S+ community.


Employment Counselling:

  • Develop respectful collaborative relationships with participants
  • Conduct intake interviews and employability needs assessments to those in the LGBTQ2S+ community who are in need of a greater level of support to become employed; determine project eligibility and suitability, employment readiness, potential barriers to employment and training needs
  • Provide supportive counselling to develop positive Training Plans that identify training needs, key steps, timelines, resources and milestones to securing sustainable employment, education or training; assist with refinement of Plans
  • Counsel individuals regarding career planning and development, occupation selection and work search and sustainment strategies
  • Work with participants to identify barriers to employment and strategies to overcome them; where appropriate, refer to additional services for further assistance
  • Evaluate the effectiveness of counselling programs in resolving identified barriers to employment, and in making progress towards realistic and meaningful career/employment objectives
  • Administer and interpret career assessment tools (personality, vocational and essential skills) with participants one-to-one, in group sessions, or online, and provide guidance on suitable careers
  • Assist participants to find appropriate resource material, using computers, print resources and/or online applications
  • Provide mentoring and coaching as needed


  • Maintain in-house participant file management, database and participant service statistics; report to and liaise regularly with Manager
  • Maintain records and complete reports as required, to ensure appropriate data is available for ongoing service performance evaluation and monitoring
  • Critique, proofread and provide participants with one-to-one support in resume, cover letter and career portfolio development
  • Ensure strict adherence to participant confidentiality and all other professional codes of conduct
  • Develop, maintain and update a database of employer information, including location, contact names, current number of staff, types of positions and hiring practices
  • Evaluate results, record weekly activity and submit monthly reports to the QW Manager
  • Schedule guest speakers

Connect Participants with Work:

  • Coach and provide participants with the tools to resolve employment issues such as acceptance and inclusion in the workforce.
  • Facilitate interviews between participants and potential employers as required
  • Identified required job supports or accommodation
  • Attend case conferencing sessions with Job Developer and participant to review individual participant RTWAP goals and requirements

Connect Participants with Work:

  • Works in the best interest of the organization at all times
  • All decisions and actions are made to uphold the reputation and integrity of the ETHOS name and brand

Apply Now!

Email your Resume and Cover Letter to hr@ethoscmg.com
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