Island Ops Program Co-Ordinator

Statement of Qualifications & Job Description
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  • Relevant Post-Secondary education in Business Management, Counselling, Education, Social Work or Psychology; preference for Bachelor’s Degree in Human Services


  • Industry recognized and accepted Career Practitioner training including career assessment tools and employment counselling processes; Career Practitioner Certification preferred


  • 3 to 5 years’ experience working with diverse participant groups


  • 2 years managing and being directly accountable for the performance of a team; management experience in the employment services industry preferred


  • Experience leading the development and implementation of program delivery and managing continuous quality improvement


  • Experience with case management, career counselling, or job development preferred


  • Prior history working with individuals with disabilities



Personal Suitability:

A. Shows respect for diversity and ability to work effectively and productively with a diverse clientele

B. Leads by example by being a strong team player

C. Coaches and promotes collaboration, conflict resolution, and dialogue between program team

D. Demonstrates initiative; meets the changing needs of the organization; open to new approaches

E. Maintains awareness of one’s own capabilities and understanding of when to draw upon others’ expertise

F. Proactively identifies potential problems and vulnerabilities; collaborates with team members to define potential solutions

Abilities and Skills:

Ability to:

A. Provide exceptional leadership skills; possess highly developed interpersonal skills as well as strong written and verbal communication skills

B. Conducts client assessment in determining program suitability

C. Assist individuals towards self-understanding, self-development, job search strategies and career planning Have a strong working knowledge and in-depth understanding of employment services needed to support Clients with disabilities along a successful path toward employment that is sustainable.

D. Solve issues efficiently under pressure; strong problem resolution skills

E. Consult with the CAO regarding matters of concern

F. Work with diverse clientele and staff

G. Work under pressure and meet deadlines

H. Solve issues efficiently under pressure

I. Handle confidential information with discretion

J. Prepare and maintain detailed and confidential records

K. Assist clients in developing realistic career goals and action plans

L. Develop, maintain and update program curriculum on an ongoing basis

M. Deliver improved business results by actively seeking and building on diversity of views generated in a diverse workplace

N. Demonstrate proficiency in the use of Word, Excel, Access, Outlook and Internet applications

O. Demonstrate highly developed oral and written communication skills

P. Meet commitments and client needs

Knowledge of:

A. Local Federal and Provincial employment programs, as well as a thorough knowledge of local and community employment and education-related programs and services

B. The career development process, barriers to employment, career counselling techniques and the Job Loss Cycle

C. How local, regional, national and global labour markets function

D. How to acquire and utilize labour market information

E. Relevant income supports (e.g. Employment Insurance, Employment Assistance)

F. Canadian Standards and Guidelines for Career Practitioners



Reports to: ETHOS Chief Administrative Officer

The Program Coordinator reports to the CAO and oversees the day-to-day activities and performance of the Island Ops Program by providing support to Persons with Disabilities. The Program Coordinator ensures the Island Ops program deliverables are met by providing leadership and support to the Job Coach, Business Coach, Client Services Representative. The Program Coordinator is accountable for ensuring quality and appropriate service delivery, overseeing ongoing staff training, allocating workloads, and monitoring program outcomes.


Client Service Leadership:

  • Work with all members of the Client Services team


  • Liaise regularly with the CAO to ensure consistency in client services


  • Encourage work team members to research and understand community services in addition to all services and activities of the organization


  • Liaise with provincial agencies and local community partners; represent and promote ETHOS


  • Oversee in-house participant file management, database and participant service statistics; report to and liaise regularly with CAO


  • Ensure IO staff strict adherence to participant confidentiality and all other professional codes of conduct


  • Other Duties as required

Quality Assurance:

  • Review all client activity and provide ongoing coaching to staff


  • Solicit community feedback on service quality, and maintain solid working relationships with local service providers, sharing information and encouraging feedback


  • Prepare and review monthly reports and quarterly milestones and make adjustments where required in collaboration with the CAO

Client Services:

  • Conduct intake interviews and employability needs assessment to determine who are in need of a greater level of support to become employed; determine program eligibility and suitability, employment readiness, potential barriers to employment and training needs


  • Administer and interpret career assessments for Self-Employment Applicants


  • Provide Job Coach support to clients as required

Human Resources:

  • Motivate team members and hold staff members accountable, effectively recognizing successful performance and responding to lack of performance; recommending progressive discipline where required


  • Coordinate orientation of new staff members using ETHOS Orientation process


  • Ensure that team members are properly updated and informed about the organization’s policies and procedures

  • Maximize the potential of employees by fostering growth, development and continuous improvement; coordinate training of team members


  • Administer policies and procedures of the organization, when appropriate


  • Assess the value and risks of potential action and make business decisions requiring judgement.

Standards of Performance:

  • Works in the best interest of the organization at all times


  • All decisions and actions are made to uphold the reputation and integrity of the ETHOS name and brand

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