- Post-secondary education in a relevant field; education, instruction, or adult learning
- Training in industry recognized and accepted Employment Counselling processes
- Minimum 3 years or more experience in developing and facilitating employment/career workshops and programs, including delivering services online
- Extensive experience in group facilitation, including computer and online applications
- Demonstrated knowledge of Job Search Strategies, current employment trends, and labour market information
- Excellent knowledge of adult learning principles
- Experience in coaching and mentoring clients
- Experience in working with individuals with complex barriers and a broad range of cultural backgrounds
- Background in building partnerships with employers, community agencies and other stakeholders
- Demonstrated experience delivering basic life skills and essential skills programs/training preferred
- . High level of commitment to provide quality support and meticulous attention to all client issues
- Shows respect for diversity and ability to work effectively and productively with a diverse clientele Able to manage a variety of tasks in a calm, confident manner
- Aware of one’s own capabilities and understanding of when to draw upon others’ expertise and to make appropriate referrals
- Positive attitude when under pressure or confrontational situations
- Takes initiative to continually improve services and processes
- Comfortable with change and learning
- Demonstrates a positive attitude and professional conduct
Abilities and Skills:
- Assess clients for program/session suitabilityB. Establish and maintain effective interpersonal relationshipsC. Develop, deliver, revise, adapt and evaluate high quality career and employment related small group seminars and workshops to diverse clientele
D. Ability to work under pressure, manage competing priorities, meet deadlines
E. Able to handle confidential information with discretion and adhere to professional guidelines (including those in the Canadian Standards and Guidelines for Career Practitioners)
F. Establish and maintain productive interactions with clients and assist individuals/groups towards self-understanding, self-development, work search strategies and career planning
G. Develop, maintain and update curriculum for all programs on an ongoing basis
H. Demonstrate proficiency in the use of Word, Excel, Access, Outlook and Internet applications
I. Utilize highly developed oral and written communication skills
- Adult learning principles and facilitation of interactive group workshops
- Local Federal and Provincial employment programs, as well as a thorough knowledge of local and community employment and education-related programs and services
- The career development process, barriers to employment, career counselling techniques and the Job Loss Cycle
- How local, regional, national and global labour markets functionHow to acquire and utilize labour market information
- Client eligibility and thorough understanding of federal and provincial government program policies and procedures including income supports (EI and BCEA Benefits)
- Canadian Standards and Guidelines for Career Practitioners Awareness and understanding of the Freedom of Information and Privacy Act in relation to providing confidential information
- Computer applications including current versions of Windows and Microsoft Word, Excel, Access, Outlook and Internet
- ICM is an asset. Ability to learn ICM is essential.
Reports to: WorkBC General Manager
As a member of the Client Services Team, the Facilitator is responsible for facilitating in-person and online group workshops and orientations, supporting Job Clubs, using adult learning techniques and assessing transfer of learning. Priorities include developing and updating workshop and orientation curriculum in response to trends and Client feedback, and teaching Clients effective employment-related strategies. The Workshop Facilitator also provides direct assistance to Clients in the Resource Room on a limited rotation in order to keep up-to-date and identify drop-in clients who may benefit from workshops.
- Assess participants for program/session suitability, as required
- Facilitate groups in the career exploration, work search, life skills, essential skills and STOC process, using recognized adult learning principles and techniques
- Develop, maintain, revise and update workshop curriculum on an ongoing basis
- Deliver information on the labour market, community resources, government programs, career development, and issues related to unemployment
- Teach participants to use effective job search techniques, career decision making methods, and personal management strategies
- Other duties as required
- Coach individuals regarding career planning and development, occupation selection, and work search strategies through facilitation of workshops to support communications from employment counsellor
- Administer and interpret career assessment tools with clients one-to-one, in group sessions, or online, and provide guidance on suitable careers
- Maintain accurate client attendance records in ICM and LMS, and client service statistics; report and liaise regularly with WorkBC Centre Manager.
- Maintain records and complete reports as required, to ensure appropriate data is available for ongoing service performance evaluation and monitoring as it pertains to Employment Support Service topic delivery through group facilitation and WorkBC Virtual Workshops.
- Critique, proofread and provide clients with support in resumé, cover letter, and career portfolio development.
- Ensure strict adherence to client confidentiality and all other professional codes of conduct
- Other duties as required.
Job Sustainment Services:
- Have a strong working knowledge and in-depth understanding of employment services needed to support Clients along a successful path toward employment that is sustainable.
- Facilitate workshops supporting job sustainment topics; use of online virtual workshops is appropriate.