Employment Advisor

Statement of Qualifications & Job Description
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  • Post-Secondary education in Human Services, Administration or combination of education, training, and experience
  • Training in or working knowledge of Microsoft software applications, particularly Word, Excel, Access, Outlook, and Publisher
  • Professional development in Labour Market Information, knowledge and research
  • Career Practitioner training preferred


  • 2+ years’ experience serving diverse clientele in a demanding and fast-paced environment
  • Facilitation of computer and online workshops
  • Preference given to those with experience providing service to unemployed clients


Personal Suitability:

  1. High level of commitment to provide quality support and meticulous attention to all client issues
  2. Able to understand and communicate in a way that recognizes socio-cultural diversity
  3. Able to handle requests from clients, community partners and the public in a pleasant, courteous and efficient manner
  4. Able to manage a variety of tasks in a calm, confident manner
  5. Aware of one’s own capabilities and understanding of when to draw upon others’ expertise and to make appropriate referrals
  6. Positive attitude when under pressure or confrontational situations
  7. Takes initiative to continually improve services and processes
  8. Comfortable with change and learning
  9. Able to handle confidential information with discretion
  10. Self-directed and able to contribute as a team player
  11. Effective interpersonal skills

Abilities and Skills:

Ability to:

  1. Ability to coach others in the use of computers and online applications
  2. Proficient computer application skills with an understanding of MS Office (Word, Excel, Outlook), and the Internet, in particular using the Internet as a LMI and Job Searching tool
  3. Market programs and services to ensure participants are referred appropriately
  4. Ability to classify, catalogue, order resources and maintain a career library
  5. Highly proficient with researching employment and career related labour market information in hard copy resources and using the Internet
  6. Ability to troubleshoot basic problems with PC’s, printers and photocopiers
  7. Ability to work independently and with others in a team environment
  8. Strong facilitation skills

Knowledge of:

  1. Knowledge and application of adult learning processes
  2. Wide-ranging knowledge of the local region, community employment and employment related programs and services
  3. How local, regional, national and global labour markets function
  4. Knowledge of how to access labour market information to support career decision making
  5. Knowledge and application of existing LMI information products
  6. Knowledge of local wage and working conditions
  7. Knowledge of employment barriers
  8. Knowledge and understanding of the Job Loss Cycle
  9. Basic knowledge of relevant income supports (e.g. Employment Insurance, Employment Assistance)
  10. Knowledge of Ministry systems, including OES, ICM and the Virtual WorkBC Centre


Reports to:  Team Lead

As a member of the Client Services Team, the Employment Advisor assists clients in accessing self-serve employment resources and applying for WorkBC Centre services in the Resource Room. The Employment Advisor’s main priorities are to assist clients in applying for work using Internet services and other technology, provide feedback and guidance on resumé and cover letter development, disseminate LMI and provide backup facilitation of workshops. The Employment Advisor may, from time to time, have the opportunity to provide coverage for other positions within the centre, as requested by the WorkBC Centre Manager. These activities promote a learning environment and contribute to organizational succession planning.


Resource Room Coordination:

  • Research and develop broad range of career planning, job seeking and labour market information for unemployed, precariously employed and self-directed clients and employer community using the Internet and library resources
  • Assist WorkBC staff with locating career and job-related resources
  • Ensure task schedules are in place; ensure client supplies are kept well-stocked
  • Coordinate and schedule Resource Room coverage in cooperation with the WorkBC Centre Manager
  • Market and promote WorkBC Resource Room accessibility to communityLiaise with community agencies, employers & other LMI and library services
  • Organize and assist with Community or Employer information sessions held in the WorkBC Centre, ensuring events are displayed and clients are aware of sessions
  • Organize WorkBC information displays on-site and off-site at Job Fairs and community events; support annual Job Fair
  • Oversee Job Board maintenance

Employment Advising:

  • Assist clients in understanding and registering for services through the OES (Online employment System)
  • Support clients with the Virtual WorkBC Centre, including registration
  • Responsible for the daily management of WorkBC mailbox following processes and protocols established
  • Coach clients to support computer-based job search and to independently develop and maintain relevant resumés and cover letters
  • Provide self-directed clients access to current, relevant employment-related information
  • Facilitate group sessions to clients and staff in the effective use of services including computer and library resources
  • Identify when clients appear to lack self-sufficiency and recommend case management services and/or workshops to support job search
  • Responsible for the Monitor OES Queue Management, (TRF, Ministry referrals, service requests and case transfers), following established processes and protocols, to ensure WorkBC policies, procedures and timelines have been followed
  • Assist with TRF and BCEA calls as required as back-up
  • Other duties as required


  • Prepare Resource Room monthly reports
  • Ensure resource room visit statistics and data entry are maintained
  • Document any client issues in the database and report to WorkBC Manager

Job Sustainment Services:

  • Have a strong working knowledge and in-depth understanding of employment services needed to support Clients along a successful path toward employment that is sustainable


Apply Now!

Email your Resume and Cover Letter to hr@ethoscmg.com

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