Ladysmith WorkBC Case Manager and Employment Counsellor

Statement of Qualifications & Job Description
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  • Post-Secondary education in a relevant field; Career or Employment Development, Vocational Rehabilitation, Social Work, Psychology, Sociology, Human Services, Counselling, Education, Human Resources, or equivalent combination of experience and education,


  • Preference for Bachelor’s Degree in Human Services


  • Training in Employment Counselling theories and processes and career assessment tools; preference for Career Practitioner Certification


  • 3 years or more experience in counselling clients for career planning, vocational selection, job search, identifying and overcoming barriers to employment, and personal and career management


  • 3 years or more experience conducting and interpreting client needs assessments, or related needs assessment experience


  • Experience in delivering and understanding of Case Managed Services: Work Experience Services, Skill Enhancement Services Self-Employment and Job Search Services


  • Experience in working with clients from Inclusion groups, including individuals with complex barriers and disabilities, immigrants, Indigenous People, survivors of violence and abuse and youth/youth at risk


  • Experience in coaching and mentoring Clients


  • Experience assisting clients in developing and revising Action Plans



Personal Suitability:

  1. Shows respect for diversity and ability to work effectively and productively with a diverse clientele


  2. Contributes as a team player and takes initiative


  3. Maintains comfort with change and learning; demonstrates a commitment to professional development


  4. Possesses an awareness of one’s own capabilities and understanding of when to draw upon others’ expertise


  5. Demonstrates a positive attitude and professional conduct

Abilities and Skills:

Ability to:

  1. Assess clients for program/session suitability


  2. Work with clients to identify and overcome barriers to employment


  3. Work with individuals with complex barriers and a broad range of cultural backgrounds


  4. Assist clients to access LMI and complete application packages for case managed services, such as skills enhancement


  5. Work under pressure, manage competing priorities, meet deadlines


  6. Handle confidential information with discretion and adhere to professional guidelines (including those in the Canadian Standards and Guidelines for Career Practitioners)


  7. Develop productive interactions with clients and assist individuals/groups towards self-understanding, self-development, work search strategies and career planning


  8. Prepare and maintain detailed and confidential records


  9. Assist clients in developing realistic career goals and action plans


  10. Understand when and where to refer clients for further assistance to complete their Action Plans, or to alternative resources to deal with barriers


  11. Develop, maintain and update curriculum for all programs on an ongoing basis


  12. Demonstrate proficiency in the use of Word, Excel, Access, Contact IV, Outlook and Internet applications


  13. Utilize highly developed oral and written communication skills

Knowledge of:

  1. ICM, OES and the Virtual WorkBC Centre


  2. Thorough understanding of case management, case managed services, client needs assessment, LMI and client supports


  3. Adult learning principles


  4. Local Federal and Provincial employment programs in the Cowichan Valley, as well as a thorough knowledge of local and community employment and education-related programs and services


  5. The career development process, barriers to employment, career counselling techniques and the Job Loss Cycle


  6. How local, regional, national and global labour markets function


  7. How to acquire and utilize labour market information


  8. Relevant income supports (e.g. Employment Insurance, Employment Assistance)


  9. Canadian Standards and Guidelines for Career Practitioners



Reports to: Team Leader

As a member of the Client Services Team, the Case Manager/Employment Counsellor (CM/EC) provides case management and employment/career counselling services for any eligible British Columbian, including specialized populations, in collaboration with the Ministry, supplemental Service Providers, Community partners, employers and projects.

Reporting to the Team Leader, the CM/EC is responsible for providing Clients with career planning and development, occupation selection, and work search strategies. Specifically, the CM/EC conducts client and financial needs assessments; administers and interprets specialized assessments; determines client status and funding sources; and, develops, reviews and revises action plans. The CM/EC collaborates with Clients to identify barriers to employment, facilitate career exploration, clarify employment difficulties, while developing job sustainment strategies. The CM/EC assists clients with interventions such as short-term certification, occupational skills training, wage subsidies, and self-employment, and refers clients to appropriate internal and/or community resources. In addition, the CM/EC identifies resources for employment support services including assisting clients to prepare for job search and work, find jobs/work experience, and maintain employment. The CM/EC monitors and reports on client activities and services; reviews clients files; provide follow up and job sustainment support; and prepares and closes client files.


Case Management:

  • Support clients to register using the OES, when required. Communicate with clients through the OES and/or ICM


  • Assist clients to register on the Virtual WorkBC Centre, track progress and submit relevant information into ICM


  • Develop respectful collaborative relationships with clients


  • Conduct individual client needs assessment including confirm client eligibility


  • Conduct client financial needs assessment


  • Explore client issues and initial self-assessment, surveys to gain an understanding of background, previous employment, barriers and goals


  • Identify employment and career development direction and determine next steps


  • Assist client with development of Action Plan; make internal and/or external referrals


  • Support eligible clients with Wage Subsidy and Community and Employer Partnership applications


  • Support clients with Job Start and/or Job Search supports


  • Support clients with referral to self-employment assessments and orientation and if appropriate, to the Self-Employment Program


  • Deliver information to clients, community resources, government programs, career development, and issues related to unemployment


  • Deliver workshops as required


  • Conduct regular client follow-up and job sustainment support

Employment Counselling:

  • Support clients to register using the OES, when required. Communicate with clients through the OES and/or ICM.


  • Develop respectful collaborative relationships with clients


  • Work closely with Client Services Team with regard to support and referring clients to appropriate services


  • Counsel individuals regarding career planning and development, occupation selection, and work search strategies


  • Develop and implement counselling and intervention programs to assist clients in determining employment goals and means of attaining such goals


  • Work with clients to identify barriers to employment and strategies to overcome them and, where appropriate refer to additional services for further assistance including working with a Job Developer where clients need additional support to connect with employers


  • Evaluate the effectiveness of counselling in resolving identified barriers to employment, and in making progress towards realistic and meaningful career/employment objectives


  • Provide supportive counselling to develop positive plans of action for employment and assist with the refinement of Action Plans


  • Administer and interpret career assessment tools with clients one-to-one, in group sessions, or online, and provide guidance on suitable careers


  • Assist clients to find appropriate resource material, using computers, print resources and/or online applications in Resource Room


  • Assist eligible clients with their applications for Work Experience, Skills Training, Self-Employment and Job Search Services – The EC will be responsible for ensuring eligibility and suitability, in compliance with Ministry policy and procedures.


  • Other duties as required


  • Monitor and record client activity, according to funding contract requirements


  • Maintain accurate and timely client records in the provincial government’s ICM System


  • Ensure all information is entered into ICM, as per policy and procedures


  • Maintain a BF system to ensure regular follow up with clients in their process of the Action Plan


  • Maintain, and Close files in ICM as appropriate


  • Maintain records and complete reports, to ensure appropriate data is available for ongoing service performance evaluation and monitoring


  • Ensure strict adherence to client confidentiality and all other professional codes of conduct

Job Sustainment Services:

  • Have a strong working knowledge and in-depth understanding of employment services needed to support Clients along a successful path toward employment that is sustainable

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