Job Coach

Statement of Qualifications & Job Description
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  • Post-Secondary education in a relevant field; Career or Employment Development, Vocational Rehabilitation, Social Work, Psychology, Sociology, Human Services, Counselling or equivalent combination of experience and education/training with applicable certification such as Registered Rehabilitation Professional (RRP) designation or Canadian Certified Rehabilitation Counsellor (CCRC) designation or Masters in Counselling
  • Industry-recognized certification appropriate to Specialized Assessments preferred
  • Career Practitioner training preferred


  • 3 years’ experience working with Persons with Disabilities in a vocational setting
  • Assessing complex client needs in specialized areas, such as physical limitations, developmental disabilities, mobility skills, and cognitive, social and emotional barriers
  • Conducting Disabilities-related needs assessments (DRENA), would be an asset
  • Interpreting specialized Assessments and clinical assessments, would be an asset
  • Demonstrated experience in case and file management


Personal Suitability:

  • Shows respect for diversity and ability to work effectively and productively with a diverse clientele
  • Contributes as a team player and takes initiative
  • Maintains comfort with change and learning; demonstrates a commitment to professional development
  • Possesses an awareness of one’s own capabilities and understanding of when to draw upon others’ expertise
  • Demonstrates a positive attitude and professional conduct
  • A belief that realistic and satisfactory employment opportunities exist and can be secured by our clients

Abilities and Skills:

Ability to:

  • Assess clients for program/session suitability
  • Interact with clients and assist individuals/groups towards self-understanding, self-development, work search strategies and career planning
  • Thorough understanding and ability to conduct Discovery with clients that guides job seekers through a process of finding out who they are, what they want to do and what they have to offer, as a first step in the Customized Employment process
  • Deliver customized employment job coaching and job development services
  • Identify Assistive Technology solutions for Persons with Disabilities
  • Build partnerships with employers, community agencies and other stakeholders
  • Work with clients to identify and overcome barriers to employment
  • Assist clients in developing and revising Action Plans
  • Work under pressure, manage competing priorities, meet deadlines
  • Handle confidential information with discretion and adhere to professional guidelines (including those in the Canadian Standards and Guidelines for Career Practitioners)
  • Prepare and maintain detailed and confidential records
  • Demonstrate proficiency in the use of Word, Excel, Outlook and Internet applications
  • Utilize highly developed oral and written communication skills
  • Deliver online workshops and work with clients on a Learning Management System (LMS) or have the interest and aptitude to do so

Knowledge of:

  • And understanding of Case Management, Client Needs Assessment, Job Coaching, Customized Employment and Assistive Technology Services
  • The career development process, barriers to employment, career counselling techniques and job sustainment strategies
  • Adult learning principles
  • Have a strong working knowledge and in-depth understanding of employment services needed to support Clients along a successful path toward employment that is sustainable
  • Local federal and provincial employment programs on Vancouver Island, as well as a thorough knowledge of local and community employment and education-related programs and services
  • How local, regional, national and global labour markets function
  • How to acquire and utilize labour market information
  • Relevant income supports (e.g. Employment Insurance, Employment Assistance)
  • Canadian Standards and Guidelines for Career Practitioners
  • Employment labour standards and legislation


Reports to: Island Ops Program Coordinator

The Job Coach works with Persons with Disabilities to assist them with finding and keeping employment often utilizing Customized Employment or job carving.  They perform detailed step-by-step task analyses of job functions. Task analysis is used teaching tool to promote learning and independent task performance using appropriate teaching methods, strategies, and aids to accommodate specific learning styles and identify/arrange job-site accommodations/adaptations to best support employment success.


This position will require travel to meet with clients, employers, supporting clients on the job site until self-sufficient, monitor work experience placement and provide  follow-up support services.



  • Explore client issues and initial self-assessment, surveys to gain an understanding of background, previous employment, barriers and goals
  • Identify employment and career development direction and determine next steps
  • Develop respectful, collaborative relationships with clients and employers
  • Provide support, information and creative solutions to employee and employer to ensure job retention/sustainment and identify and engage natural supports (i.e. coworkers) in the work environment that promote the new employee’s full transition to independence on the job
  • When appropriate, engage with the individual’s support system (family, friends, colleagues, other support people/networks) in order to facilitate long-term job retention
  • Conduct regular client follow-up; setting BF dates as required


  • Maintain accurate and timely client records as required
  • Monitor and record client activity, according to fund contract requirements
  • Update and maintain database of confidential client files; keep accurate records and statistical information
  • Provide regular updates to Program Coordinator on work plans and activities
  • Other duties as required

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